The Technology Support Focal Point (TFP) is responsible for the effective implementation and support of all Turnaround applications within the TA Team. This role is focused on tool implementation and proper use within the work processes.
Provide a trained facility resource that can effectively install technology tools and coach personnel on the intended use of the applications to create maximum value from the Global Turnaround Methodology (GTM) work processes.
Support implementation and use of GTM Applications (as listed on the MP Applications website) in assigned facility.
Works with business and site Global Subject Matter Experts (SME's) to implement the applications.
Develop and implement the TA dashboard – work with Global TA support team.
Provide support to the users for the applications and mobile solution technology.
Works with the Global SME to support and enhance the applications and mobile solution technology.
Support workarounds and temporary fixes for known problems specific to the TA team.
Support population and maintenance of required data for each application (administrator).
Define, report, and help resolve problems with the applications and mobile solution technology.
Support and maintain established TA databases and tools.
Compile TA Productivity data, including Wrench Time during Pre-work and Execution.
Bachelor Degree Informatics / Computer science or equivalent
Experience in implementation and support of software tools.
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