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Data Support Administrator
For a multinational we are hiring a Data Support Administrator
In this role you will provide global expertise and services to support creation and changes of product and material codes for the business. This will include coaching, data gathering, data entry and monitoring activities.This is a critical role for DCS by helping initiators identify what is needed for a request, gathering necessary data, submission of the request and follow up. You will act as the focal point for submission of Change Management Tool (CMT) templates. This tool used to facilitate product and material codes for the company.
Build technical understanding of SAP material master data and its integration with other functions or modules within SAP and the Global Digital Commerce Platform.
Submit product and material requests with the proper master data as identified by the initiator and/or data owner for the templates.
Collaborate with the DCS business, Global Digital Operations Specialists, internal EDM resources and other cross functional partners as necessary to build the foundational skills and expertise within the master data elements.
Monitor status and see through the implementation of the CMT request in a timely manner.
Recommend decisions for corrective actions or enhancement requirements.
Request expediting and remove bottlenecks when necessary.
Resolve issues and questions related to the CMT requests to enable the execution of the product and material data activities, processes and tools.
Build a team environment, collaborate and provide global support to the DCS business and coach initiators on CMT template choice and best practices.
Proactively engage in improvement initiatives; take ownership of the support issues related to submission of the CMT requests and communicate improvement opportunities with the DCS CMT Network.
Build functional expertise for the work process, applications and tools (SAP, CMT)
Understanding of CMT or other workflow tool process/capabilities for material code creation
Basic understanding of material code creation
Excellent verbal and written communication skills
Effective leadership, mentoring, and coaching skills
Strong customer service mindset
Strong troubleshooting skills
Strong team player
Strong Data Content Expertise of how, when and where data is used in work processes and systems
Ability to work with diverse team members in different geographical locations
Ability to work on multiple tasks simultaneously
Ability to build partnerships with functions or businesses
Ability to work independently and collaborate with a global team
Adapts well to a fast paced, dynamic work environment
Bachelor’s degree desired (but not required)
A minimum of 2 years of experience in a Dow business
Able to work with diverse team members in different geographical locations
Capable of learning SAP ECC and related systems
SAP ECC skills and knowledge
DCS Silicones business knowledge